* 2 nights minimum

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We intend here to reply to the most frequently asked question but feel free to contact us at anytime for any of doubts not answered here below.

The payment method to confirm your reservation and the respective cancellation policy will vary depending on the chosen rate. Updated available options are detailed on our website. Non-refundable rates will be charged in full at the time of booking or, in case of refundable rate, at the end of the free cancellation period. Some offers may propose partial refundable rate and reservation will be debited according to those specific conditions.


To preserve traditional hestetics and despite the deep rehabilitation that ocurred in our buildings, some authentic staircases had to be maintained. As such, all our apartments may not be suitable to your access. Please contact us if any doubts. Our team will do its best to allocate a suitable apartment for you and may recommend our local partners for airport transfers and assistance with luggages.   

For your stay at Casa Chafariz, we recommend Parque Vitorino Damásio, located at Av. D. Carlos I, 4 (€ 26/day).

For your stay at Casa Saint Jorge, we recommend Parque Chão do Loureiro, located at Calçada do Marquês de Tancos, 18 (€20/day). 

Both parkings remain open 24/7.


A few days prior arrival, you will be provided with our online check-in form. Upon receipt of your details, we will email you with a link to download a digital key from our partner SALTO to access your apartment directly from your smart phone during your entire stay with us. 

As we do not provide space to store luggages we recommend https://luggit.app/partner/hermitagecastelo or our partner drivers citytourpasseios@gmail.com / +351 933 671 462 for all your storage requirements.


The apartment will be thoroughly cleaned and towels will be changed every three days; kitchen dishwashing is not included. Linen will be changed every 7 days.

Our buildings and apartment are non smoking areas. Please refrain from smoking in the apartment. We will charge your credit card in case smoking odors needs to be taken away after your departure.